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Cancellation Policy (Original)

copyright Angela Taormino licensed to Geoffrey Steinberg, Psy.D.

The following is the Original Cancellation Policy effective for clients starting prior to 2010. Clients may be transferred to the new policy on a case by case basis. The text of the New Cancellation Policy may be found here


Excessive cancellations should be avoided because keeping therapy appointments on a consistent basis is essential to making meaningful progress.

Appointments usually are scheduled as one forty-five minute session (one appointment hour of forty-five minutes duration) per week at a mutually agreed time. Once this appointment hour is scheduled, you will be expected to pay for it each week unless you provide 24 hours advance notice of cancellation.

You will be required to keep a credit or debit card on file and to provide signed authorization that this card may be charged for missed appointments and appointments cancelled with less than 24 hours advance notice. You will be responsible for updating your credit card information whenever it may change.

In situations where a client shows a pattern of excessive cancellations and efforts to address the situations are unsuccessful, the client may lose their reserved appointment hour. Such situations are rare and are usually resolved successfully.

I will let you know several weeks in advance (whenever possible) if I need to cancel a scheduled appointment. I also keep a listing of days I will not be in the office here.

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